The services

The 'Certification and Verification of Products' application give you the possibility to request the following services:

• Product Certification and Verification
• TA/TE - Type approval or examination
• EIAPP - Engine International Air Pollution Prevention
• MED - Maritime equipment directive
• AoSS - Approval of service suppliers
• AoM/WWA - Approval of manufacturers or welding workshops
• WELDING - Welder or Welding procedures.

Main process steps

The order request process covers four main process steps:

• Register order details
• Add product
• Add surveys
• Book time.

One or more surveys booked for a given time is called a visit.

Step by step

Start a new request by entering the reference number of you company. The reference number can be:

• a project ID
• a work order number.

Our system will check if any orders are recorded under this number. If available, you can either continue with an existing case or start a new request under the reference number by clicking on 'New request'.

You can also fill in the reference number later and start a new request without a reference number.

Start a new request

The user will get a view of different service types available for the portal. (This view can be tailor made to fit your company's need)

The order window is divided in three main areas.

1. General order information
2. Product information
3. Status information.

If available, supplementary information are provided through the info button () next to each field.

General order information

When starting a new order, they system generate automatically an unique DNV reference number (Axxxxxxx).

• Click on 'Your responsible person' to select the contact at your company, being responsible for this request. This person will then receive all notifications! By default, the person who registers the request, is shown.
• Project members, click on 'Add members' if you want to add more users to this order. This project members will also receive notifications for this order.
• Tick-off 'Include your customer information' to enter purchaser information. Purchaser is the company that buy this product, e.g. your customer. If specified, it will be stated on the certificate. You may in addition specify that we send our invoice to your purchaser and not to your company.
• If you have started a new request without entering the reference number, please enter your internal reference number for the order under 'Your reference'.
• If available, choose under 'MSA/APC Agreement number' the correct agreement for your request. By choosing an agreement, you confirm that you have met and complied to the terms of the agreement. This field is only shown for companies with one or more MSA agreements with DNV.

Product information

In 'Product information' you have the possibility to

• Register a product
• Upload documentation for approval (if applicable for the selected service)
• Upload attachments, this is documentation not applicable for approval, i.e. supporting documentation, application forms etc.

Based on the selected services, the information to be filled in under 'Products' may change.

PRODUCTS

Any product of your order is registered under 'Services'.

More information on how to register a product based on the selected service can be found on the following pages in the user guide.

VISITS

For all our services, you may request a visit. After registration of one or more products please select at least one of the predefined surveys or enter a new one as free text, register your preferred earliest and latest start and click on ‘+Add’.

If you have registered a new survey you may add this one to your predefined ones for next time.

Based on the selected services, the information to be selected under 'Select predefined' may change.

You may now change the contact information for this visit. Additional manufacturing information valuable for attending surveyor can be entered in the 'Information to the surveyor' field. Under 'Your visit address' you can predefine the different locations for your visits.

ATTACHMENTS

At any time, you may upload documents that are relevant for your request, e.g. copy of the purchase order, survey documents test reports and material certificates.

Status information

In 'Status information' you will always see the status of the request with a description, which functionalities can still be used:

• Draft - You have started the registration but not sent to DNV
• Requested - You have finished the registration and sent the request to DNV
• Registered - DNV has started to handle your request
• Confirmed - DNV has checked and confirmed the scope of the order
• On hold - Something is stopping the process, e.g. pending comments
• Historic - DNV has completed the order.

Depending on the status of the order you have the possibility to:

• Draft / requested / registered:
  • Add / edit order details
  • Add / remove / edit products
  • Request visit time
• Confirmed / on hold:
  • Request a "change request" via email
  • Request visit time
  • Follow up on approval and survey comments
  • Upload additional documentation for approval
  • Upload attachments
• Historic:
  • Request a "change request" via email.

If a survey is planned but has not been performed, you have the following options:

• Change survey time / scope
• Cancel survey.

After you have completed an order, you have the following options:

• You can send the request to DNV.
• You may delete your draft.
• You may print a summary of the registered data
• You may use this link to the portal Homepage.

Your order will not be deleted If you do not send the request to DNV and use the link to the portal homepage. The portal automatically saves the request. You can find it again in Draft Orders.

Send request to DNV

By sending the request you will get a summary of the registered data. You also confirm that your product is completely free of asbestos.

In the field “Additional Remarks” you may provide any other information that is important for handling the request, e.g. the address of your purchaser where the approved certificate shall be sent to, visit or manufacturing address (if different from ordinary company address), visit contact person or any other similar information relevant for DNV.

The request moves now from 'Draft Orders' to 'Ongoing Orders'.